joya44 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how joya44 ("the Platform", "we", "us", or "our") collects, processes, stores, and protects personal data belonging to individuals ("you", "your", or "the Player") who register for, access, or use any service provided through joya44.bet and its associated mobile-optimised pages.

joya44 operates as an online casino and sports betting platform targeting players in Bangladesh and the broader South Asia region. Because we handle real-money transactions and account-linked personal information, we take data privacy seriously. We apply SSL encryption to all data in transit and maintain strict internal policies on who may access stored player information.

By registering an account on the joya44 Platform or by continuing to use any of our services after this Policy has been published or updated, you acknowledge that you have read, understood, and agreed to the practices described in this document. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to request account closure.

Privacy at a Glance

1. Personal Data We Collect

When you interact with joya44, we may collect the following categories of personal data, depending on the nature of your interaction with the Platform:

2. How We Use Your Personal Data

joya44 processes your personal data only for legitimate, defined purposes. The table below sets out each purpose and the lawful basis on which we rely for that processing activity:

3. Data Sharing and Third Parties

joya44 does not sell, rent, or otherwise trade your personal data with third parties for commercial marketing purposes. We may share your data in the limited circumstances described below, and only to the minimum extent necessary for each purpose:

• Payment Processors: We share transaction-relevant data with payment service providers — including bKash, Nagad, Rocket, Upay, and partner banking institutions — solely to process your deposits and withdrawals. These providers operate under their own privacy policies and data security frameworks.
• Game Content Providers: We integrate games from third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers for game-state synchronisation. They do not receive your personally identifiable information.
• Identity Verification Services: To fulfil our Know Your Customer (KYC) obligations, we may share identity documents and verification requests with accredited third-party verification service providers. These providers process your data under strict confidentiality agreements.
• Legal and Regulatory Authorities: joya44 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required by applicable law or in response to a valid legal order. We will notify you of such disclosure to the extent permitted by law.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or substantially all of the Platform's assets, player data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that may result.

4. Cookies and Tracking Technologies

joya44 uses cookies and similar tracking technologies to deliver and improve the Platform experience. A cookie is a small text file placed on your device when you visit the Platform. The cookies we use fall into the following categories:

5. Data Retention

joya44 retains personal data for as long as your account remains active and for a defined period thereafter, in line with our legal and operational obligations. The following retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status. This includes identity, contact, payment, and gaming data necessary to deliver the service.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of 5 years from the date of the transaction to comply with anti-money laundering record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Closed Accounts: Following account closure, we retain a limited set of records — including transaction history and KYC data — for the periods described above, then securely delete or anonymise all remaining personal data.
• Support Records: Customer support communications are retained for 2 years from the date of the last interaction, after which they are permanently deleted from our systems.

6. Your Privacy Rights

As a joya44 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all verifiable requests within 5 business days.

• Right of Access: You may request a copy of the personal data we hold about you. We will provide this in a clear, structured format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account information directly through your player profile page.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 5.
• Right to Restrict Processing: You may request that we temporarily suspend the processing of your data while a dispute regarding its accuracy or our basis for processing is resolved.
• Right to Data Portability: You may request that we provide your data in a machine-readable format so that it can be transferred to another service provider, where technically feasible.
• Right to Object to Marketing: You may opt out of receiving promotional communications from joya44 at any time by contacting support or by using the unsubscribe mechanism in any marketing email you receive from us.

7. Data Security

joya44 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using joya44.bet.
• Access Controls: Access to player personal data within joya44's internal systems is restricted on a strict need-to-know basis. Staff members with data access are trained in data protection obligations and bound by confidentiality agreements.
• Secure Storage: Personal data is stored on servers that implement firewalls, intrusion detection systems, and regular security audits. Payment credential data is not stored on joya44 servers — it is handled directly by PCI-compliant payment processors.
• Account Security: Your joya44 account is protected by your password. You are responsible for keeping your login credentials confidential. We recommend using a strong, unique password and logging out after each session, particularly on shared devices.

8. Changes to This Privacy Policy

joya44 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform features. When material changes are made, we will publish the updated Policy on this page with a revised "Last Updated" date and, where appropriate, notify registered players via their registered email address.

Your continued use of the joya44 Platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how we handle your personal data. If you have any questions or concerns about any change to this Policy, please contact our support team before continuing to use the Platform.